Orders may be placed online at www.edenpresley.com Personalized orders will be confirmed by a sales representative. Please note that once an order has been put into production, we are not able to modify or cancel your order. Eden Presley reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Eden Presley.
Most of our pieces are made to order. Please allow 6-8 weeks for us to make your piece.
Pieces that are custom cast and made to order will not go into production without full payment in advance by customer. Customized orders take 8 to 10 weeks to produce and ship. If you need your order before that time it may be possible to rush the order for an additional fee. Please note a rush request in the customize box when placing the order. If the rush is possible a sales representative will contact you with the additional charge.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is Done via UPS. Overnight shipping is available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Eden Presley is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Eden Presley is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. Eden Presley is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Eden Presley. If your order is sent back to Eden Presley by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Eden Presley does not accept shipping accounts provided by the customer.
Please note that the following terms and conditions apply to all international orders:
- The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
- Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Eden Presley is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.
- Eden Presley is not responsible for delayed delivery of packages due to customs or weather related issues when shipping internationally.
- All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.
- If you opt on refusing delivery of your order, and the package is sent back to us and you opt for not re-shipping your order, there will be a 20% restock fee.
- Due to the custom nature of our products, we require 6-8 to produce your order. The shipping method time table that you select will begin once your order has been produced and is ready to ship.
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.