Orders may be placed online at www.edenpresley.com Personalized orders will be confirmed by a sales representative. Please note that once an order has been placed, we are not able to modify or cancel your order. Eden Presley reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Eden Presley.
Pieces that are custom cast and made to order will not go into production without full payment in advance by customer. Customized orders take 6 to 8 weeks to produce and ship. If you need your order before that time it may be possible to rush the order for an additional fee. Please note a rush request in the customize box when placing the order. If the rush is possible a sales representative will contact you with the additional charge.
Domestic shipping (excluding Hawaii, Alaska and Puerto Rico) is Done via UPS. Overnight shipping is available for an additional fee. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. We ship internationally via FedEx for an additional fee. Eden Presley is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Eden Presley is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. Eden Presley is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Eden Presley. If your order is sent back to Eden Presley by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Eden Presley does not accept shipping accounts provided by the customer.
Eden Presley has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO? International shipping is currently available WORLDWIDE from Eden Presley. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.
RETURN AND EXCHANGE POLICY
Certain fine jewelry may be exchanged within 15 days of purchase, subject to a 20% stocking fee if the jewelry is in the same condition in which it was purchased. This is determined by Eden Presley. You are responsible for all shipping costs for returns and exchanges. If you purchased an Eden Presley piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Eden Presley. Jewelry purchased on sale is Final Sale.
Should you wish to make any alterations to your Eden Presley fine jewelry, or require a repair, please reach out to a sales representative at email@example.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.