Returns & Repairs
RETURNS AND EXCHANGE POLICY
Certain fine jewelry may be exchanged within 15 days of purchase, subject to a 20% stocking fee if the jewelry is in the same condition in which it was purchased. This is determined by Eden Presley. You are responsible for all shipping costs for returns and exchanges. In most cases, store credit will be issued. If you purchased an Eden Presley piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Eden Presley. Jewelry purchased on sale is Final Sale.
REPAIRS
Should you wish to make any alterations to your Eden Presley fine jewelry, or require a repair, please reach out to a sales representative at sales@edenpresley.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.
Certain fine jewelry may be exchanged within 15 days of purchase, subject to a 20% stocking fee if the jewelry is in the same condition in which it was purchased. This is determined by Eden Presley. You are responsible for all shipping costs for returns and exchanges. In most cases, store credit will be issued. If you purchased an Eden Presley piece of jewelry from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any jewelry not purchased directly from Eden Presley. Jewelry purchased on sale is Final Sale.
REPAIRS
Should you wish to make any alterations to your Eden Presley fine jewelry, or require a repair, please reach out to a sales representative at sales@edenpresley.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.